Issue with AQ's FamilySearch connection


Paul Johnson
 

All:

We have just become aware of an issue with Ancestral Quest's direct connection to FamilySearch Family Tree.

We advise you to hold off using the FamilySearch tools within AQ until we hear that this issue has been resolved.

--

Paul Johnson
Support Technician

Incline Software
PO Box 95543
South Jordan, UT 84095 USA

www.ancquest.com
801-280-4434


Virus-free. www.avast.com



Gaylon Findlay
 

For those of you that use Ancestral Quest's direct connection to FamilySearch Family Tree, let me give you an update:

Apparently, FamilySearch made a change last night or this morning that affected a key function in the connection between AQ and FamilySearch. We are working with them to see whether they will be able to correct this on their side, or whether we will need to make a change to Ancestral Quest.

While waiting for their team to evaluate this, we have made some changes to Ancestral Quest that should resolve this. For those of you who are adventurous, we have made a patch available that you can download, which should resolve the issue. This patch is for Windows, and if necessary, we'll make a patch available for Mac likely tomorrow. If you are a Windows user who would like to install the patch, please follow these instructions:

1) Download this patch file from our website:

http://www.inclinesoftware.net/files/Latest16.zip

2) Make sure you have exited Ancestral Quest, as the next step will replace a couple of files which must be closed.

3) Extract the contents of this patch file (there are 2 files: "ancquest.exe" and "AQ.1033lng") into your Ancestral Quest program folder, which is typically:

"C:\Program Files(x86)\Incline Software\Ancestral Quest 16\"

4) Run Ancestral Quest 16. Go to the "Help" menu, then to "About Ancestral Quest". If you have extracted the above 2 files into the correct place, you should see that the date of your copy of Ancestral Quest shows today's date, "4/16/2021".

This patched copy of AQ 16.0.8 should now properly exchange data with FamilySearch Family Tree.

If you had used AQ earlier today to review FamilySearch data in AQ, and had experienced error messages, this means that the links between some individuals in your file and the corresponding individuals in FamilySearch have been broken.

You can fix this in one of two ways:

1) If you had made a very recent backup of your database, simply restore your backup to restore these links.

2 Otherwise, you will now want to run the Database Check/Repair function to reset these links, so that you will be ready to re-link these records to FamilySearch. To do this:

A) Make a backup of your database (always do this before running Check/Repair).

B) Go to the "Tools" menu of Ancestral Quest and select the "Database Check/Repair" tool. Set the option to "Check and Repair", and then run the Check. I believe that the check report will list those individuals whose FamilySearch PIDs were reset, so you'll know which records you can link back up with FamilySearch.

Good luck!

Gaylon Findlay
Incline Software




From: "Paul Johnson" <paulj@...>
To: AQ-FS@groups.io
Sent: Friday, April 16, 2021 11:41:21 AM
Subject: [AQ-FS] Issue with AQ's FamilySearch connection

All:

We have just become aware of an issue with Ancestral Quest's direct connection to FamilySearch Family Tree.

We advise you to hold off using the FamilySearch tools within AQ until we hear that this issue has been resolved.

--

Paul Johnson
Support Technician

Incline Software
PO Box 95543
South Jordan, UT 84095 USA

www.ancquest.com
801-280-4434



Virus-free. www.avast.com









Gaylon Findlay
 

All:

Just about the time I hit the "Send" button on the previous message, I got a message from FamilySearch that they had fixed this on their side.

So all users who utilize the FamilySearch connection in AQ, both those who use Windows and those who use Mac, should be up and running with the FamilySearch features of AQ.

If you had used these features while FamilySearch had the issue, and if you received error messages, you will still want to use the options I discussed below to restore a backup or reset links to FamilySearch with Check/Repair.

Gaylon



From: "Gaylon Findlay" <gfindlay@...>
To: "AQ-FS" <AQ-FS@groups.io>
Sent: Friday, April 16, 2021 4:06:31 PM
Subject: Re: [AQ-FS] Issue with AQ's FamilySearch connection

For those of you that use Ancestral Quest's direct connection to FamilySearch Family Tree, let me give you an update:

Apparently, FamilySearch made a change last night or this morning that affected a key function in the connection between AQ and FamilySearch. We are working with them to see whether they will be able to correct this on their side, or whether we will need to make a change to Ancestral Quest.

While waiting for their team to evaluate this, we have made some changes to Ancestral Quest that should resolve this. For those of you who are adventurous, we have made a patch available that you can download, which should resolve the issue. This patch is for Windows, and if necessary, we'll make a patch available for Mac likely tomorrow. If you are a Windows user who would like to install the patch, please follow these instructions:

1) Download this patch file from our website:

http://www.inclinesoftware.net/files/Latest16.zip

2) Make sure you have exited Ancestral Quest, as the next step will replace a couple of files which must be closed.

3) Extract the contents of this patch file (there are 2 files: "ancquest.exe" and "AQ.1033lng") into your Ancestral Quest program folder, which is typically:

"C:\Program Files(x86)\Incline Software\Ancestral Quest 16\"

4) Run Ancestral Quest 16. Go to the "Help" menu, then to "About Ancestral Quest". If you have extracted the above 2 files into the correct place, you should see that the date of your copy of Ancestral Quest shows today's date, "4/16/2021".

This patched copy of AQ 16.0.8 should now properly exchange data with FamilySearch Family Tree.

If you had used AQ earlier today to review FamilySearch data in AQ, and had experienced error messages, this means that the links between some individuals in your file and the corresponding individuals in FamilySearch have been broken.

You can fix this in one of two ways:

1) If you had made a very recent backup of your database, simply restore your backup to restore these links.

2 Otherwise, you will now want to run the Database Check/Repair function to reset these links, so that you will be ready to re-link these records to FamilySearch. To do this:

A) Make a backup of your database (always do this before running Check/Repair).

B) Go to the "Tools" menu of Ancestral Quest and select the "Database Check/Repair" tool. Set the option to "Check and Repair", and then run the Check. I believe that the check report will list those individuals whose FamilySearch PIDs were reset, so you'll know which records you can link back up with FamilySearch.

Good luck!

Gaylon Findlay
Incline Software




From: "Paul Johnson" <paulj@...>
To: AQ-FS@groups.io
Sent: Friday, April 16, 2021 11:41:21 AM
Subject: [AQ-FS] Issue with AQ's FamilySearch connection

All:

We have just become aware of an issue with Ancestral Quest's direct connection to FamilySearch Family Tree.

We advise you to hold off using the FamilySearch tools within AQ until we hear that this issue has been resolved.

--

Paul Johnson
Support Technician

Incline Software
PO Box 95543
South Jordan, UT 84095 USA

www.ancquest.com
801-280-4434



Virus-free. www.avast.com














brent sweeny
 

as of yesterday, I'm getting a number of individuals for whom AQ says that the link to FS is corrupt.  check/repair doesn't fix it, and I'm even getting the same response (for the same people) from a backup. is that a symptom of the same problem?  (I haven't tried a backup from even further back.)

On 4/16/2021 6:06 PM, Gaylon Findlay wrote:
For those of you that use Ancestral Quest's direct connection to FamilySearch Family Tree, let me give you an update:

Apparently, FamilySearch made a change last night or this morning that affected a key function in the connection between AQ and FamilySearch. We are working with them to see whether they will be able to correct this on their side, or whether we will need to make a change to Ancestral Quest.

While waiting for their team to evaluate this, we have made some changes to Ancestral Quest that should resolve this. For those of you who are adventurous, we have made a patch available that you can download, which should resolve the issue. This patch is for Windows, and if necessary, we'll make a patch available for Mac likely tomorrow. If you are a Windows user who would like to install the patch, please follow these instructions:

1) Download this patch file from our website:


2) Make sure you have exited Ancestral Quest, as the next step will replace a couple of files which must be closed.

3) Extract the contents of this patch file (there are 2 files: "ancquest.exe" and "AQ.1033lng") into your Ancestral Quest program folder, which is typically:

"C:\Program Files(x86)\Incline Software\Ancestral Quest 16\"

4) Run Ancestral Quest 16. Go to the "Help" menu, then to "About Ancestral Quest". If you have extracted the above 2 files into the correct place, you should see that the date of your copy of Ancestral Quest shows today's date, "4/16/2021".

This patched copy of AQ 16.0.8 should now properly exchange data with FamilySearch Family Tree.

If you had used AQ earlier today to review FamilySearch data in AQ, and had experienced error messages, this means that the links between some individuals in your file and the corresponding individuals in FamilySearch have been broken.

You can fix this in one of two ways:

1) If you had made a very recent backup of your database, simply restore your backup to restore these links.

2 Otherwise, you will now want to run the Database Check/Repair function to reset these links, so that you will be ready to re-link these records to FamilySearch. To do this:

A) Make a backup of your database (always do this before running Check/Repair).

B) Go to the "Tools" menu of Ancestral Quest and select the "Database Check/Repair" tool. Set the option to "Check and Repair", and then run the Check. I believe that the check report will list those individuals whose FamilySearch PIDs were reset, so you'll know which records you can link back up with FamilySearch.

Good luck!

Gaylon Findlay
Incline Software




From: "Paul Johnson" <paulj@...>
To: AQ-FS@groups.io
Sent: Friday, April 16, 2021 11:41:21 AM
Subject: [AQ-FS] Issue with AQ's FamilySearch connection

All:

We have just become aware of an issue with Ancestral Quest's direct connection to FamilySearch Family Tree.

We advise you to hold off using the FamilySearch tools within AQ until we hear that this issue has been resolved.

--

Paul Johnson
Support Technician

Incline Software
PO Box 95543
South Jordan, UT 84095 USA

www.ancquest.com
801-280-4434



Virus-free. www.avast.com









Gaylon Findlay
 

Brent:

Go to AQ's "Help" menu, then down to "Check for Updates".

After you've updated to the new build that was released earlier in the week, you'll want to run the Database Check/Repair to fix an issue with a handful of links to FS that would have been broken. After that, you can re-link the handful of people whose links broke.

Gaylon



From: "Brent Sweeny" <brentsweeny@...>
To: "AQ-FS" <AQ-FS@groups.io>
Sent: Saturday, April 24, 2021 6:47:20 AM
Subject: Re: [AQ-FS] Issue with AQ's FamilySearch connection

as of yesterday, I'm getting a number of individuals for whom AQ says that the link to FS is corrupt.  check/repair doesn't fix it, and I'm even getting the same response (for the same people) from a backup. is that a symptom of the same problem?  (I haven't tried a backup from even further back.)

On 4/16/2021 6:06 PM, Gaylon Findlay wrote:
For those of you that use Ancestral Quest's direct connection to FamilySearch Family Tree, let me give you an update:

Apparently, FamilySearch made a change last night or this morning that affected a key function in the connection between AQ and FamilySearch. We are working with them to see whether they will be able to correct this on their side, or whether we will need to make a change to Ancestral Quest.

While waiting for their team to evaluate this, we have made some changes to Ancestral Quest that should resolve this. For those of you who are adventurous, we have made a patch available that you can download, which should resolve the issue. This patch is for Windows, and if necessary, we'll make a patch available for Mac likely tomorrow. If you are a Windows user who would like to install the patch, please follow these instructions:

1) Download this patch file from our website:


2) Make sure you have exited Ancestral Quest, as the next step will replace a couple of files which must be closed.

3) Extract the contents of this patch file (there are 2 files: "ancquest.exe" and "AQ.1033lng") into your Ancestral Quest program folder, which is typically:

"C:\Program Files(x86)\Incline Software\Ancestral Quest 16\"

4) Run Ancestral Quest 16. Go to the "Help" menu, then to "About Ancestral Quest". If you have extracted the above 2 files into the correct place, you should see that the date of your copy of Ancestral Quest shows today's date, "4/16/2021".

This patched copy of AQ 16.0.8 should now properly exchange data with FamilySearch Family Tree.

If you had used AQ earlier today to review FamilySearch data in AQ, and had experienced error messages, this means that the links between some individuals in your file and the corresponding individuals in FamilySearch have been broken.

You can fix this in one of two ways:

1) If you had made a very recent backup of your database, simply restore your backup to restore these links.

2 Otherwise, you will now want to run the Database Check/Repair function to reset these links, so that you will be ready to re-link these records to FamilySearch. To do this:

A) Make a backup of your database (always do this before running Check/Repair).

B) Go to the "Tools" menu of Ancestral Quest and select the "Database Check/Repair" tool. Set the option to "Check and Repair", and then run the Check. I believe that the check report will list those individuals whose FamilySearch PIDs were reset, so you'll know which records you can link back up with FamilySearch.

Good luck!

Gaylon Findlay
Incline Software




From: "Paul Johnson" <paulj@...>
To: AQ-FS@groups.io
Sent: Friday, April 16, 2021 11:41:21 AM
Subject: [AQ-FS] Issue with AQ's FamilySearch connection

All:

We have just become aware of an issue with Ancestral Quest's direct connection to FamilySearch Family Tree.

We advise you to hold off using the FamilySearch tools within AQ until we hear that this issue has been resolved.

--

Paul Johnson
Support Technician

Incline Software
PO Box 95543
South Jordan, UT 84095 USA

www.ancquest.com
801-280-4434



Virus-free. www.avast.com












brent sweeny
 

Gaylon, thanks, that seems to have fixed it.  i read your earlier notes and somehow thought they didn't apply, but obviously they did.   sorry to have disturbed your weekend!   brent

On 4/24/2021 12:31 PM, Gaylon Findlay wrote:
Brent:

Go to AQ's "Help" menu, then down to "Check for Updates".

After you've updated to the new build that was released earlier in the week, you'll want to run the Database Check/Repair to fix an issue with a handful of links to FS that would have been broken. After that, you can re-link the handful of people whose links broke.

Gaylon



From: "Brent Sweeny" <brentsweeny@...>
To: "AQ-FS" <AQ-FS@groups.io>
Sent: Saturday, April 24, 2021 6:47:20 AM
Subject: Re: [AQ-FS] Issue with AQ's FamilySearch connection

as of yesterday, I'm getting a number of individuals for whom AQ says that the link to FS is corrupt.  check/repair doesn't fix it, and I'm even getting the same response (for the same people) from a backup. is that a symptom of the same problem?  (I haven't tried a backup from even further back.)

On 4/16/2021 6:06 PM, Gaylon Findlay wrote:
For those of you that use Ancestral Quest's direct connection to FamilySearch Family Tree, let me give you an update:

Apparently, FamilySearch made a change last night or this morning that affected a key function in the connection between AQ and FamilySearch. We are working with them to see whether they will be able to correct this on their side, or whether we will need to make a change to Ancestral Quest.

While waiting for their team to evaluate this, we have made some changes to Ancestral Quest that should resolve this. For those of you who are adventurous, we have made a patch available that you can download, which should resolve the issue. This patch is for Windows, and if necessary, we'll make a patch available for Mac likely tomorrow. If you are a Windows user who would like to install the patch, please follow these instructions:

1) Download this patch file from our website:


2) Make sure you have exited Ancestral Quest, as the next step will replace a couple of files which must be closed.

3) Extract the contents of this patch file (there are 2 files: "ancquest.exe" and "AQ.1033lng") into your Ancestral Quest program folder, which is typically:

"C:\Program Files(x86)\Incline Software\Ancestral Quest 16\"

4) Run Ancestral Quest 16. Go to the "Help" menu, then to "About Ancestral Quest". If you have extracted the above 2 files into the correct place, you should see that the date of your copy of Ancestral Quest shows today's date, "4/16/2021".

This patched copy of AQ 16.0.8 should now properly exchange data with FamilySearch Family Tree.

If you had used AQ earlier today to review FamilySearch data in AQ, and had experienced error messages, this means that the links between some individuals in your file and the corresponding individuals in FamilySearch have been broken.

You can fix this in one of two ways:

1) If you had made a very recent backup of your database, simply restore your backup to restore these links.

2 Otherwise, you will now want to run the Database Check/Repair function to reset these links, so that you will be ready to re-link these records to FamilySearch. To do this:

A) Make a backup of your database (always do this before running Check/Repair).

B) Go to the "Tools" menu of Ancestral Quest and select the "Database Check/Repair" tool. Set the option to "Check and Repair", and then run the Check. I believe that the check report will list those individuals whose FamilySearch PIDs were reset, so you'll know which records you can link back up with FamilySearch.

Good luck!

Gaylon Findlay
Incline Software




From: "Paul Johnson" <paulj@...>
To: AQ-FS@groups.io
Sent: Friday, April 16, 2021 11:41:21 AM
Subject: [AQ-FS] Issue with AQ's FamilySearch connection

All:

We have just become aware of an issue with Ancestral Quest's direct connection to FamilySearch Family Tree.

We advise you to hold off using the FamilySearch tools within AQ until we hear that this issue has been resolved.

--

Paul Johnson
Support Technician

Incline Software
PO Box 95543
South Jordan, UT 84095 USA

www.ancquest.com
801-280-4434



Virus-free. www.avast.com